- WASHING MACHINES
- ELECTRIC OVENS
- TUMBLE DRIERS
- ELECTRIC HOBS
- EXTRACTOR HOODS- FANS
- ELECTRIC SHOWERS
- ELECTRIC WALL HEATERS- WATER HEATERS
- ELECTRIC TOWEL RAILS- RADIATORS
HOW WE OPERATE:
We visit our customer premises after an appointment has been made, at their convenience and we examine the faulty machine for the reported fault.
During the initial contact, we ask questions about the make and what is the complaint about the machine’s performance;
By talking and listening to the customer, we know what is wrong and have a very good idea of what parts we need to have with us to repair the machine on our first visit.
We have in stock a small quantity of genuine parts to repair most of the common faults.
If no parts are required, we carry on with the repair of the reported fault or other existing faults found and check the whole machine’s performance.
If parts are required and we do not have them with us, we call our suppliers, ascertain availability, price and delivery times, which after customer’s agreement and approval are ordered, there and then.
Parts usually arrive to us next day or when they do, we inform the customer, make another appointment to go back, fit parts, complete repair and finally test and check machine.
We have a fixed price for the complete repair, irrelevant to how long it will take or how many visits are required.
Any deviation of this, is only after notification and customer’s approval.
When the machine is repaired, only then we issue an invoice and get paid by cash, cheque or electronic bank transfer.
If after examination the machine is deemed to be beyond economical repair or customer decides not to go ahead with the proposed plan for repair, we charge a call out and examination fee.
For further information, please call us and we will be pleased to answer any and all of your questions.
We would be glad to assist you in any way, after all we are here to help.
Kitchen appliances are heavy and expensive pieces of equipment.
We understand that you may need help when installing your appliance.
We want you to have the convenience of being able to use your new purchase as soon as you receive it from your suppliers, so we are here to help and offer an installation service to make your life easier.
Washing Machines, Washer Driers, Standard Dishwashers, Slim line Dishwashers
Half or fully integrated.
• Visiting your premises at your convenience and disconnect, ready to be taken away existing machine prior delivery of your new one.
• Unpacking and inspection of your new appliance
• Removal of transit brackets as required
• Levelling and positioning of your appliance
• Correct connection to suitable existing drain hose, water and electricity supplies including blanking off not required water supply.
• Fitting door on machine.
NB. All additional parts required are Chargeable.